MarketAppClient, Mobile, extension
- How to Set Up Your Steam Account for Purchasing Items on Market.CSGO?
- How to Purchase an Item?
- How to Cancel a Purchase?
- What Are "Purchase Requests" and How Do They Work?
- Can I Purchase Multiple Items at Once?
- What to Do If the Purchased Item Remains in "Status Clarification" or "Trade Stuck" for More Than 10 Minutes?
- How to Set Up Your Steam Account to Sell Items on the Site?
- How to Sell Items
- What is 'Quick Sale' of items, and how does it work?
- What to Do If Trades for Confirmation Do Not Appear When Selling Items?
- What Is the Commission on Sales? Can It Be Reduced?
- What to Do If You Haven't Received Money for Selling an Item?
- Error: “You must enable trade confirmations and the mobile authenticator”
- Error: “You need to first open your inventory in your Steam profile settings”
- Error: “Invalid Trade Link”
- Error: “Issues Updating Inventory”
- Error: “You are offline! You need to enable sales and either launch the MarketApp client or enable the extension!”
- Error: “Link Verification Error, Our Bot Cannot Retrieve or Transfer Items to You. Please Check the Possibility of Offline Trades on Your Account”
- What Is the Commission for Withdrawing Money?
- I Submitted a Withdrawal Request, but the Funds Haven't Arrived
- What Is the Difference Between the Withdrawal Amount and the Amount to Receive?
- What Is a Payment Password and What to Do If It's Lost?
- How to Correctly Withdraw Money to Your Steam Account Balance
- Why Can't I Withdraw Funds to an International Card?
- How to Send an Item Link in the Chat?
- Error: “You cannot write to chat until you reach level 1 in steam. You can still write to tech support.”
- Error: “To access the chat, you need to establish yourself as a reliable seller or buyer and have a small turnover on our platform.”
- Can I Suggest Improvements for Market.CSGO?
What to Do If You Haven't Received Money for Selling an Item?
If you did not receive funds for a sold item, please follow these steps:
1. Create a Ticket in Technical Support
Go to the "Technical Support" section and open a new ticket describing your issue.
2. Choose the Correct Topic for Your Request
In the list of topics, select "Money Not Credited for Item" and fill in all the required fields.
3. Find the Link to the Recipient's Profile
To expedite the resolution, please provide a link to the buyer's profile to whom the item was sent.
You can find it in your Steam Inventory History.
4. Wait for a Response from Support
Support processes requests in the order they are received.
Important: Every new message in your ticket sends it to the end of the queue, so try to include all important information right away.